This position is responsible for providing onsite service and support to customers with the overall target to identify and eliminate causes of equipment nuisances and failures and providing technical support remotely by phone to assist contractors and dealers to solve installation, performance, or operational problems.
Education/Experience: 4 years of ClimateMaster production, engineering, maintenance, customer service, or quality department experience – or, a combination from among these functions. (Experience in other departments or companies other than ClimateMaster can be considered on a case-by-case basis.) OR HVAC certificate/license and 2 years HVAC experience OR AS in Engineering Technology or Electrical Engineering Technology and 2 years HVAC experience OR AS in Information Systems Technology and 2 years HVAC experience OR Course work completed in Information Technology and 4 years of HVAC experience OR BA or BS from four-year college or university with some course work completed in physics, math, computer systems, and chemistry.
Computer Skills: Microsoft office tools such as Outlook, Word, Excel and PowerPoint
Certificates & Licenses: HVAC license preferred, but not required
Other Requirements: Knowledge of UL, NFPA, CE, and CSA is preferred. Bi-lingual preferred (Spanish or French). Willingness and ability to travel domestically and internationally is required.
If you are interested in applying for this position, please submit resume to Scott Kinder in HR.