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IEC - Account Representative

IEC

Job ID

The Account Representative performs work involved in receiving and responding to customer complaints, requests, and/or inquiries concerning orders, field claims, freight claims, and invoice adjustments and/or other matters of a similar nature. This position is the central “positive” communication point which provides a service to anyone that requests assistance.

Essential Functions:

  • Assists customers with order entry online configurator, revisions and order cancellations
  • Responds to customer inquiries for shipping information in timely manner
  • Interprets notes and communicates information to the manufacturing group regarding bills of materials
  • Monitors and coordinates the orders to ensure orders are entered and distributed in a timely manner
  • Serves as the Receptionist back-up.
  • Ability to establish new systems and maintain records and files.
  • Issue credit memos if needed
  • Order entry for equipment and accessories / self-audit and audit department orders
  • Plans and works with customer with equipment schedule and expedite if necessary
  • Provides Export Documentation if necessary

Skills & Abilities

Education:

  • High School Diploma or G.E.D; some college preferred

Experience:

  • One-year Customer Service experience; previous manufacturing experience preferred
  • One – two years of Order Processing experience preferred

Computer Skills:

  • Skilled with MS Office Suite; strong Excel skills
  • Ability to type 50 WPM
  • Previous experience with JDE and AS400 preferred

If you are interested in applying for this position, please submit resume to human resource.

Contact Us

405.745.6858

Oklahoma City, OK 73179

7400 SW 44th Street

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