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IEC - Account Representative


Job ID

The Account Representative performs work involved in receiving and responding to customer complaints, requests, and/or inquiries concerning orders, field claims, freight claims, and invoice adjustments and/or other matters of a similar nature. This position is the central “positive” communication point which provides a service to anyone that requests assistance.

Essential Functions:

  • Assists customers with order entry online configurator, revisions and order cancellations
  • Responds to customer inquiries for shipping information in timely manner
  • Interprets notes and communicates information to the manufacturing group regarding bills of materials
  • Monitors and coordinates the orders to ensure orders are entered and distributed in a timely manner
  • Serves as the Receptionist back-up.
  • Ability to establish new systems and maintain records and files.
  • Issue credit memos if needed
  • Order entry for equipment and accessories / self-audit and audit department orders
  • Plans and works with customer with equipment schedule and expedite if necessary
  • Provides Export Documentation if necessary

Skills & Abilities


  • High School Diploma or G.E.D; some college preferred


  • One-year Customer Service experience; previous manufacturing experience preferred
  • One – two years of Order Processing experience preferred

Computer Skills:

  • Skilled with MS Office Suite; strong Excel skills
  • Ability to type 50 WPM
  • Previous experience with JDE and AS400 preferred

If you are interested in applying for this position, please submit resume to human resource.

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Oklahoma City, OK 73179

7400 SW 44th Street

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