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CLM - Customer Support Representative



The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department


  • Provides order processing data entry for requests from customers to place and manage orders
  • Handles complaints, provide appropriate solutions and alternatives within the time limits; follows up to ensure proper resolution
  • Utilizes order processing reporting system to ensure all orders are expedited successfully
  • Processes customer orders/changes/returns according to established department policies and procedures
  • Partners with the sales team to meet and exceed customer’s service expectations
  • Respond to customer inquiries about products, programs and services to provide accurate information and to help troubleshoot any problems
  • Builds sustainable business relationships of trust through open and interactive communication
  • Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed
  • Updates customer information in the database during and after each call
  • Works cross-functionally with multiple departments to stay updated on product knowledge and be informed of any potential changes


  • Education: High School diploma/GED required. Associate degree in a business related field is preferred.
  • Experience: 3-5 years of customer service experience required. Experience serving large, demanding customers and understanding how to meet their needs. HVAC product knowledge is preferred Computer Skills: Ability to type a minimum of 35 wpm. Skilled with MS Office Suite
  • Certificates & Licenses: N/A
  • Other Requirements: Excellent written and verbal communication skills, detail oriented and ability to adapt to a variety of customer issues that require prompt and efficient resolutions.

If you are interested in applying for this position, please submit resume to HR.

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Oklahoma City, OK 73179

7300 SW 44th Street

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