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CLM - Customer Support Representative

ClimateMaster

POSITION SUMMARY:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department

ESSENTIAL FUNCTIONS:

  • Provides order processing data entry for requests from customers to place and manage orders
  • Handles complaints, provide appropriate solutions and alternatives within the time limits; follows up to ensure proper resolution
  • Utilizes order processing reporting system to ensure all orders are expedited successfully
  • Processes customer orders/changes/returns according to established department policies and procedures
  • Partners with the sales team to meet and exceed customer’s service expectations
  • Respond to customer inquiries about products, programs and services to provide accurate information and to help troubleshoot any problems
  • Builds sustainable business relationships of trust through open and interactive communication
  • Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed
  • Updates customer information in the database during and after each call
  • Works cross-functionally with multiple departments to stay updated on product knowledge and be informed of any potential changes

SKILLS & ABILITIES

  • Education: High School diploma/GED required. Associate degree in a business related field is preferred.
  • Experience: 3-5 years of customer service experience required. Experience serving large, demanding customers and understanding how to meet their needs. HVAC product knowledge is preferred Computer Skills: Ability to type a minimum of 35 wpm. Skilled with MS Office Suite
  • Certificates & Licenses: N/A
  • Other Requirements: Excellent written and verbal communication skills, detail oriented and ability to adapt to a variety of customer issues that require prompt and efficient resolutions.

If you are interested in applying for this position, please submit resume to HR.

Contact Us

405.745.6858

Oklahoma City, OK 73179

7300 SW 44th Street

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