ESSENTIAL FUNCTIONS:

• Provides order processing data entry for requests from customers to place and manage orders
• Handles complaints, provide appropriate solutions and alternatives within the time limits; follows up to ensure proper resolution
• Utilizes order processing reporting system to ensure all orders are expedited successfully
• Processes customer orders/changes/returns according to established department policies and procedures
• Partners with the sales team to meet and exceed customer’s service expectations
• Respond to customer inquiries about products, programs and services to provide accurate information and to help troubleshoot any problems
• Builds sustainable business relationships of trust through open and interactive communication
• Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed
• Updates customer information in the database during and after each call
• Works cross-functionally with multiple departments to stay updated on product knowledge and be informed of any potential changes

SKILLS & ABILITIES

• Education: High School diploma/GED required. Associate degree in a business related field is preferred.
• Experience: 3-5 years of customer service experience required. Experience serving large, demanding customers and understanding how to meet their needs. HVAC product knowledge is preferred Computer Skills: Ability to type a minimum of 35 wpm. Skilled with MS Office Suite
• Certificates & Licenses: N/A
• Other Requirements: Excellent written and verbal communication skills, detail oriented and ability to adapt to a variety of customer issues that require prompt and efficient resolutions.

If you are interested in applying for this position, please submit resume to HR.