Essential Functions:

• Support Desktop and Laptop users to resolve issues with Microsoft products and other deployed software.
• Provide on-site and remote assistance.
• Setup up new user accounts in Microsoft Active Directory and Office 365.
• Communicate effectively with clients via phone and e-mail, responding to all request and concerns in a timely fashion. Explain resolutions, answer questions and provide detailed advice as needed.
• Maintaining status on open tickets.
• Ticket escalation when necessary for timely problem resolution.
• Familiarity with various computer operating systems and a myriad of consumer communications devices (e.g., smartphones, and wireless devices)
• Basic network troubleshooting skills as related to DHCP, DNS and IP configuration.
• Computer hardware and software troubleshooting skills.
• Setting up new printers and handheld devices.

Qualifications

• High school diploma or GED required. Trade school training or Technology Certifications required.
• Two years of Help Desk related experience
• Great customer service and interpersonal skills
• Ability to work flexible work hours
• Knowledge of Microsoft Windows and Linux operating systems
• Positive and professional attitude

If you are interested in applying for this position, please submit resume to HR.