%20Modular%20Hi-Rise%203.png)
Careers
Other Opportunities
CCG - Tier I Technician
Climate Control Group
Summary:
The Tier I Technician is responsible for incoming technical calls, ticket routing, basic troubleshooting and problem resolution. Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and ability to work within a team.
Essential Functions:
- Answering incoming technical support calls, creating tickets, following escalation policies
- Working tech support service tickets to customers (via live chat, phone, and email), and documenting tasks and resolutions
- Maintaining status on open tickets
- Using remote management software to provide remote support
- Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., smartphones, and wireless devices)
- Computer hardware and software troubleshooting and troubleshooting configuration issues
Qualifications
- High school diploma or GED required. Trade school training or higher education preferred
- Great customer service and interpersonal skills
- Ability to work flexible work hours
- General knowledge of Microsoft Windows and Linux operating systems
- Positive and professional attitude
If you are interested in applying for this position, please submit resume to HR.